I have a wonderful job. I have a wonderful job with a good company, I actually enjoy what I do and I feel like I get treated very well where I work. Seriously, yes I know I should just pinch myself, count my blessing and call it day. In a economy where just having a job alone is a commodity and there are thousands among thousands of people working stupid jobs for stupid people for long stupid hours for seriously stupid pay I fully do realize I have won the lottery in the career department.
Despite all of this I know there is more out there for me. When I say more I don’t really mean more than what I already have. I mean I know there are departments within the company (fortunately for me I work for a extremely large corporation with jobs and positions all over the world) I already work for that would better suit the hours and possibly even career interests that I want.
I currently do call center work and have been doing so for 18 years. My voice, humor, attention to detail, love for connecting with people, and ability to multitask have been my bread and butter for quite a while. For my current employer I will be celebrating my 2 year anniversary in august. Through the encouragement of my team leader/supervisor I decided to start looking around internally for positions that may better fit the hours I would much rather have along with a (hopefully) better fit to my career goals.
Believe it or not despite the fact call center work has been my bread butter for a long time it doesn’t necessarily mean its what I would much rather be doing. So I took my supervisors advice and started to look. When you work for a large global corporation like I do its amazing, mind numbing, and almost hilarious the (what seems like) zillions of positions, position titles (just what exactly does a “Operation data mining specialist” do? And how did it get that title?) and descriptions that flooded my computer screen.
Since I currently have no interest in working in foreign countries (foreign to the United States Of America that is) I refined my search query to the local area where I live and have actually interviewed for 3 positions. Its been a cathartic experience trying to explain what I currently do (although they have a basic idea), what a typical day is like for me, and just how?? those skills, activities, attributes, ect do really (no really I swear) fit into what they are looking for. Its like trying to read their minds on what exactly it is they value, are looking for, and trying to figure out what exact maze they expect you to master before they give you access to the cheese. (did some one say cheese?)
During one interview with a lady in a department in the same building I work at acted like she was trying to talk me out of the position. She made it very clear the position was very demanding, I would have to keep my calls within a certain time frame, and make absolutely certain I code/disposition/memo the call/inquiry correctly. I knew for a fact I was up for the challenge but she seemed to have her mind made up. Because I come from a customer service department where we have a tendency to take a little more time on the phone with the customers to make sure all their inquiries/needs are met I would not be able to adjust to the tighter time constraints. Lets just say there was no surprise when I received the dreaded “thanks but no thanks” internal email.
At least she “Interviewed” (or at least pretended to) me to give me the no thanks. I have been submitting applications and cover letters left and right. I even got a no thanks without even a interview from my company’s social media/twitter team (NO seriously I could not believe they had one either). I am still not sure what skills/talents/whatever they deem as worthy for this team. They obviously don’t have any clue that computers/technology/ and the internet are my playground and that I am all the map in this area.